FAQ

Free EU shipping is available on selected products and is stated on the relevant product page. ShiftStep shipping is charged separately and calculated at checkout. Deliveries to certain remote islands or territories may require a surcharge; we will contact you for approval before processing the order.

In-stock orders are normally dispatched the same or next business day. Estimated delivery within the EU is 2–5 business days after dispatch. Delivery times vary by destination and carrier. Custom products have a production schedule agreed before ordering.

See our shipping policy for details.

International delivery is available depending on the destination and carrier coverage. Contact us with the product and your delivery postcode for a quote, including destinations such as the UK, Norway, Switzerland and the USA. Import taxes, duties or carrier clearance charges may apply outside the EU and are payable by the customer.

Yes. We email you tracking information after your order has been dispatched.

ShiftStep fits closed square or rectangular trailer beams with outside widths of 40, 45, 50, 55 or 60 mm. The supplied mounting bolts accommodate beam heights up to approximately 80 mm. Open C-channel beams are not suitable.

Check the available mounting space and clearance around the bow, winch and other equipment. If unsure, send us the beam width, height and photographs of the mounting area.

Longer mounting bolts are available on request. Contact us before ordering with your beam dimensions and a photograph so we can check whether the installation is suitable.

No. ShiftStep clamps around a suitable trailer beam using the supplied mounting hardware. Assembly, positioning and final tightening are required. Follow the installation manual.

You can choose the mounting position along the beam, select a ladder angle of 60°, 70° or 80°, and set its direction using 16 indexed base positions at 22.5° intervals. Usable positions depend on clearance around your boat and trailer. Secure all adjustments before use.

See the ShiftStep product page for fitment illustrations.

The maximum user mass is 150 kg, including clothing and carried items. Use one person at a time, with the trailer stationary and secured against movement. Follow the full installation and user manual.

Our standard jackplates are rated for outboards up to 200 HP and 250 kg. Both limits must be respected. They use the standard BIA mounting pattern, but the complete installation also depends on transom suitability, bolt pattern and steering clearance.

Contact us with your boat and outboard model if you need help checking compatibility.

The 100 mm (4-inch) version keeps the outboard closer to the transom. The 150 mm (6-inch) version moves it farther aft. The right choice depends on your hull, existing setback, engine weight and clearance. More setback is not automatically better.

Compare our jackplates or contact us for help choosing.

Added setback can allow higher outboard mounting, reducing lower-unit drag. A suitable setup may help your boat plane sooner, reach higher speeds or cruise more efficiently. Results depend on the hull, outboard, propeller, load and existing setup; there is no fixed improvement for every boat.

Yes, following the engine-support and adjustment procedure in the manual. Loosen the side clamping bolts before operating the central adjustment screw, then retighten them to the specified torque. These are manual jackplates; adjustment is made with the boat stationary.

We design and manufacture our products in Plovdiv, Bulgaria, European Union. You can contact us directly for fitment, installation and replacement-part support.

Learn more about DonMarine.

ShiftStep has an SS304 stainless-steel structure with stainless-steel mounting hardware and fasteners. Our standard jackplates use AISI 304 stainless steel with bronze bearing components and stainless-steel hardware. An AISI 316 jackplate version is available on request.

Refer to each product page for its full specification.

Download the Installation & Safety Manual from the Documentation & Compliance section of the relevant product page. Follow the product-specific assembly, tightening, inspection and maintenance instructions.

If anything is unclear, contact us with photographs of your installation before using the product.

Contact us for replacement hardware and components, or to discuss a custom marine project. Include the product, photographs and the dimensions or requirements involved. We will confirm availability, suitability, price and any production lead time.

We offer a voluntary 30-day return period from delivery of the last item in your order, subject to our return policy. This does not affect an EU consumer’s statutory 14-day right of withdrawal, where applicable.

Contact us with your order number to notify us of a return and receive the return instructions.

For a change-of-mind return, the customer pays the return shipping cost. If the product is defective or incorrect, contact us so we can arrange the appropriate remedy and return procedure.

The change-of-mind return period does not apply to goods made to your specifications or clearly personalised. This does not remove your statutory rights if a product is faulty or does not conform to the agreed specification.

Contact us as soon as possible with your order number, a description of the issue and photographs of the product and packaging. We will help resolve it.