Refund policy
This policy governs the terms and procedures for exercising the right of withdrawal from a distance sales contract and the return of goods to GNG invest EOOD, UIC 204369403.
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.
1. Right of Withdrawal, Cancellations and Return Period
We offer a voluntary 30-day return period, starting from the date of delivery of the last item in your order. This does not affect your legal right of withdrawal within 14 days of delivery of the last item, as provided under EU law.
You may cancel your order at any time before it has been dispatched. To cancel, log into your account, go to your orders, and submit a cancellation request — or contact us directly at info@donmarine.eu.
2. Eligibility for Returns
To be eligible for a return, the item must meet the following cumulative conditions:
The item must be returned in a condition that allows inspection. The customer is only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.
Please include your order number or other proof of purchase to help us process your return.
3. Return Procedure
To exercise your right of withdrawal, you must inform us (GNG invest EOOD, Boulevard Maritsa 41, 4003 Plovdiv, Bulgaria, info@donmarine.eu) of your decision by means of a clear statement.
You may also initiate a return or cancellation request directly from your order confirmation page by logging into your account and selecting the relevant order.
After we receive your withdrawal request, we will provide instructions for returning the goods.
Returns should be sent to the following address:
GNG invest EOOD
Boulevard Maritsa 41, 4003 Plovdiv, Bulgaria
Please contact us before returning an item. Returns sent without prior notification may result in delays in processing your refund.
4. Inspection, Damages, and Issues
We recommend inspecting your order upon delivery and contacting us as soon as possible if anything is missing, damaged, or incorrect.
Contact us immediately if the item is defective, damaged, or if the wrong item was received so that we may evaluate the issue and rectify it.
5. Non-Returnable Items and Exceptions
The following items cannot be returned:
Custom products, including special orders or personalized items.
6. Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your returned item has been received and processed.
7. Refunds
Refunds are normally processed within 5–10 business days after the returned goods have been received and inspected. In any event, reimbursement will be made no later than 14 days after we receive your notice of withdrawal. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.
The customer is responsible for the cost of return shipping unless the item is defective or incorrect.
After notifying us of your decision to withdraw from the contract, you must send the goods back without undue delay and no later than 14 days from the date of your withdrawal notice.
Where applicable, the refund will include any standard delivery charges paid by the customer. If you selected a more expensive delivery option than our least expensive standard delivery method, the additional delivery costs will not be refunded.
Please note that banks or credit card companies may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed your refund, please contact us at info@donmarine.eu.
Returns that do not comply with this policy or applicable consumer law may be refused or may be subject to a reduction in the refund where permitted by law.
If a shipment is refused or not collected, return shipping costs may be deducted from the refund.